{"id":1906,"date":"2025-12-08T16:07:34","date_gmt":"2025-12-08T15:07:34","guid":{"rendered":"https:\/\/www.huitieme-ciel.com\/faqs\/"},"modified":"2026-02-19T16:17:36","modified_gmt":"2026-02-19T15:17:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.huitieme-ciel.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\" id=\"commande\"><strong>1. ONLINE STORE &amp; ORDER<\/strong><\/h4>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-2c11d19eed16abafcaeeededdd426282 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How can I check product availability?<\/strong><\/summary>\n<p>Availability is indicated directly on the product page. If an item is temporarily unavailable, you will see the mention &#8220;Out of Stock&#8221; or an availability date. <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-ac24cb7757a8fd3a23d17b150c446a9b is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Do you offer a customization service?<\/strong><\/summary>\n<p>Yes. You can choose a different stone, adjust a size, or customize a model. We carefully review each <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">customization request<\/a> and provide you with a tailored <strong>free quote<\/strong>.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-de0c4c1772bf90a577dc7458174cd0e2 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I apply a discount code?<\/strong><\/summary>\n<p>Simply enter your code in the &#8220;Discount Code&#8221; box when confirming your cart.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-3127dd894b0fd2b1ffee2386ac212776 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>I have just completed my order, why have I not received the confirmation email?<\/strong><\/summary>\n<p>The email is usually sent within 2 to 5 minutes of your purchase. Please check your spam folder.<br\/>If you still have not received it, please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">contact our Customer Service<\/a>: we will verify the proper processing of your order together (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>). <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-16f525aa65e917b14f28d79f6785198e is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I track my order?<\/strong><\/summary>\n<p>In your customer account, under &#8220;Orders,&#8221; you can track in real time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>In progress<\/em>: preparation<\/li>\n\n\n\n<li><em>Shipped<\/em>: en route<\/li>\n\n\n\n<li><em>Cancelled<\/em>: order not validated or product unavailable<\/li>\n<\/ul>\n\n\n\n<p>An email containing a tracking number from the carrier is sent to you when the order is shipped (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-a23622ce014605509ad679403672d80d is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I cancel or modify my order?<\/strong><\/summary>\n<p>As long as your order has not been prepared, we will do our best to accommodate your request. Please write to us quickly via the <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">contact form<\/a>. <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-984606129d91e367e410233f176c4c2b is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What are the packaging options?<\/strong><\/summary>\n<p>Each piece of jewelry is presented in its HUITI\u00c8ME CIEL branded pouch.<br\/>For a more refined presentation or a thoughtfully chosen gift, a deep green <a href=\"https:\/\/www.huitieme-ciel.com\/en\/shop\/lecrin\/\">velvet case<\/a> is available as an option.<br\/>Your order also includes a thank you card, a certificate of authenticity, and care instructions.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-05ffc57122d64ac3b47d2b29486d5007 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I send my order directly as a gift?<\/strong><\/summary>\n<p>Yes. You can specify a different delivery address. Outside of Export, the invoice is always sent to the email address associated with the order.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-3749eb0a495d7c790256b50e8377581b is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Do you offer gift cards?<\/strong><\/summary>\n<p>Yes, digital gift cards are available and sent by email.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-2b70c4b87fe77aaae5dbe69f886a1fac is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I order by phone or email?<\/strong><\/summary>\n<p>Orders can only be placed via our online store to ensure the security of your payment and the tracking of your order. For any questions before purchase, please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">contact us<\/a>. <\/p>\n<\/details>\n\n<h4 class=\"wp-block-heading\" id=\"paiement\"><strong>2. PAYMENT METHODS<\/strong><\/h4>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-3bfa3fefe302cb581b443562863d7310 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is online payment secure?<\/strong><\/summary>\n<p>Yes. Payments made on huitieme-ciel.com are protected by SSL encryption technology, guaranteeing the confidentiality of your data (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-4\">see GTC Art. 4<\/a>). <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-7377d693bbfc95284a84761d0e2804f2 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is my banking data secure?<\/strong><\/summary>\n<p>Yes. We do not store any banking data on our servers. Payments are securely processed by WooPayments (Stripe) and PayPal, compliant with PCI-DSS standards and GDPR (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#paiements-en-ligne\">see Privacy Policy<\/a>).  <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-d97a8de883b3b028633738072d8b5c52 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What payment methods are accepted?<\/strong><\/summary>\n<p>Credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-4\">see GTC Art. 4<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-9fb8397cf6705160ad818ac449568d72 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>When will my card be debited?<\/strong><\/summary>\n<p>The debit occurs at the time of order confirmation.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-90e4cbddedb386aff76c6d6d3b27e5dd is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Do you offer installment payments?<\/strong><\/summary>\n<p>Coming soon. We are working to integrate this service securely. <\/p>\n<\/details>\n\n<h4 class=\"wp-block-heading\" id=\"livraison\"><strong>3. DELIVERY<\/strong><\/h4>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-1efb2cf21afadf7d2ded2ac380a7e271 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is the invoice included in my package?<\/strong><\/summary>\n<p>For all orders within Metropolitan France, out of respect for the environment (and to preserve the potential gift effect), the invoice is sent exclusively by email.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-ec1aac209c086e820c48df4e68558b4a is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>I have not received my package, what should I do?<\/strong><\/summary>\n<p>First, check the status of your order in your account.<br\/>If the estimated delivery time is exceeded, our <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Customer Service<\/a> will assist you in resolving the issue (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-e9653a369914eeb73f99ea9ca8ebcf41 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What are the delivery options?<\/strong><\/summary>\n<p>Several methods are offered depending on your location: home delivery or pickup point. Available options are displayed after selecting the delivery address (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>). <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-658a7f6b75bc59539ee3666a5c4eec1e is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I change my delivery address?<\/strong><\/summary>\n<p>Once the order has been confirmed, modification is no longer possible.<br\/>If the package is already in transit, you can attempt a redirection directly via the carrier using the tracking link (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-2c90ad825cf9c54f12a589758728654e is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What are the delivery times?<\/strong><\/summary>\n<p>The indicative delivery times after order processing are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Metropolitan France, Corsica, Andorra, Monaco: 2 to 4 business days<\/li>\n\n\n\n<li>Europe: 3 to 7 business days<\/li>\n\n\n\n<li>DOM\/ROM: 5 to 14 business days<\/li>\n\n\n\n<li>Rest of the world: 5 to 21 business days<\/li>\n<\/ul>\n\n\n\n<p>(<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">See GTC Art. 5<\/a>)<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-20918d98a3bba1311722f0f855814138 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Do you deliver internationally?<\/strong><\/summary>\n<p>Yes, HUITI\u00c8ME CIEL delivers to over 100 countries. Options appear after entering the delivery address (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>). <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-b89f447adbd73a3ca757c3eeea8c90f9 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>International Customs<\/strong><\/summary>\n<p>For deliveries outside the European Union or in certain specific areas, customs duties, import taxes, customs clearance fees, and administrative fees are entirely the responsibility of the customer (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-cabd30afd684c08f1fb99e142317912d is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I report an incomplete order?<\/strong><\/summary>\n<p><a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Contact our Customer Service<\/a> within <strong>48 hours<\/strong> of receipt (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>).<\/p>\n\n\n\n<p>Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order Number<\/li>\n\n\n\n<li>Photo of the package and label<\/li>\n\n\n\n<li>Photo of the received contents<\/li>\n\n\n\n<li>Copy of the invoice<\/li>\n<\/ul>\n\n\n\n<p>Our team will get back to you quickly after verification.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-81ec805e7d5a148ccf6debdc524d141b is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>My package was delivered but I did not receive it. What should I do? <\/strong><\/summary>\n<p>This could be a geolocation error or delivery to a neighbor. Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">contact our team<\/a>: we will launch an investigation with the carrier (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-cdbb1ef895274b48f899243704b618dc is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What if my package is damaged upon receipt?<\/strong><\/summary>\n<p><a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Contact our Customer Service<\/a> within <strong>48 hours<\/strong> of receipt with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photos of the damaged package (exterior and interior)<\/li>\n\n\n\n<li>Photos of the jewelry<\/li>\n\n\n\n<li>Order Number<\/li>\n<\/ul>\n\n\n\n<p>Keep the packaging until the issue is resolved. We will handle your request with care (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-5\">see GTC Art. 5<\/a>). <\/p>\n<\/details>\n\n<h4 class=\"wp-block-heading\" id=\"retour\"><strong>4. RETURNS, REFUNDS &amp; CREDIT NOTES<\/strong><\/h4>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-92b2c9c2d91aec22feb2bbe41f276f5e is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I cancel my order?<\/strong><\/summary>\n<p>You have 14 days after receipt to submit a return request. Please use the dedicated form on the <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Withdrawal<\/a> page. Return shipping costs are the responsibility of the customer (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-6\">see GTC Art. 6<\/a>).  <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-7d9847562cc26e66bcd03fdcaedacb99 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What is the refund period?<\/strong><\/summary>\n<p>The refund will be processed within 14 business days after receipt and processing of the return (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-6\">see GTC Art. 6<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-5bd4e7093e5c37153d19ad5b4d1a52f3 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I return personalized jewelry?<\/strong><\/summary>\n<p>No, in accordance with Article L221-28 of the Consumer Code, personalized creations cannot be returned (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-6\">see GTC Art. 6<\/a>).<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-04b41aae87d1bbd13c48372e003b1b6a is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can I exchange my jewelry?<\/strong><\/summary>\n<p>An exchange is possible subject to availability of the model. <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact-us<\/a> to know the options. Return shipping costs are the responsibility of the customer.<\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-344bb6122f99cdd491b997651a5d4515 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Who pays for return shipping?<\/strong><\/summary>\n<p>Return shipping costs are the responsibility of the customer.<\/p>\n<\/details>\n\n<h4 class=\"wp-block-heading\" id=\"produits\"><strong>5. HUITI\u00c8ME CIEL PRODUCTS<\/strong><\/h4>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-ab8fd1ac511bf72cf8cd3b89033413a2 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How and where is the jewelry made?<\/strong><\/summary>\n<p>Each piece is hand-assembled in Strasbourg by the founder of HUITI\u00c8ME CIEL. Meticulous artisanal work, carried out piece by piece, to guarantee a result that meets our quality and finesse requirements. <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-81a54e804c3c02f06076d46f8939d7f0 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Where do your raw materials come from?<\/strong><\/summary>\n<p>We select our fine stones from several suppliers to choose shades and qualities that perfectly match our creative desires.<\/p>\n\n\n\n<p>Our main contact is a French reseller with their own manufacturing workshop. The stones are certified by the <strong>French Gemmology Laboratory (LFG)<\/strong>, a recognized independent institution, respecting the <strong>national expertise charter<\/strong> and the recommendations of the Ministry of Higher Education and Research. <\/p>\n\n\n\n<p>The high-performance thread we use is made in Germany. It offers <strong>optimal resistance<\/strong>, excellent durability, and unique flexibility. Designed to withstand humidity and daily use, it guarantees reliable and long-lasting hold for the jewelry over time.  <\/p>\n\n\n\n<p>The stainless steel findings and pendants are <strong>stainless<\/strong>, <strong>lead-free<\/strong>, and <strong>nickel-free<\/strong>.<br\/>Since the beginning of HUITI\u00c8ME CIEL, we have collaborated with partners in France, Europe, and China, selected for their specific expertise. Each workshop contributes its expertise to provide us with, or develop alongside us, the most suitable elements for our requirements of quality, precision, and durability. <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-8f931cf43d322fe5267ceb318cbf11c5 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Are the stones used natural?<\/strong><\/summary>\n<p>Yes, our stones are natural. Their color and shades may vary slightly, making each piece of jewelry unique.<br\/>Each strand is accompanied by a <strong>HUITI\u00c8ME CIEL certificate of authenticity<\/strong>, attesting to the nature of the stones. <\/p>\n<\/details>\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-7584e323e736f79e9c3c70b55d3ed5b8 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is the jewelry suitable for people with allergies?<\/strong><\/summary>\n\n<p>All our HUITI\u00c8ME CIEL jewelry is designed to be suitable for the most sensitive skin:<\/p>\n\n\n<p><strong>Stainless steel<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Nickel-free<\/li>\n\n\n<li>Lead-free<\/li>\n\n\n<li>Stainless<\/li>\n\n\n<li>Hypoallergenic<\/li>\n\n<\/ul>\n\n\n<p><strong>Natural stones<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Natural<\/li>\n\n\n<li>LFG Certified (French Gemmology Laboratory)<\/li>\n\n<\/ul>\n\n\n<p><strong>High-performance thread<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Made in Germany, EU jewelry standard<\/li>\n\n\n<li>Chemically inert<\/li>\n\n\n<li>Resistance + biocompatibility tested<\/li>\n\n<\/ul>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-19a9d52571df4320d4c3b80f2c721d91 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is the jewelry waterproof?<\/strong><\/summary>\n\n<p>They withstand sea and pool water thanks to their waterproof high-performance thread and stainless findings.<br\/>However, after a salty or chlorinated bath, we recommend rinsing with fresh water.<br\/>See our <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Care Tips<\/a> on the dedicated page of the Website.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-765601447ce4ef3329b2c72807e2aa9e is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How do I care for my jewelry?<\/strong><\/summary>\n\n<p><a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Care tips<\/a> are provided on the Website.<\/p>\n\n\n<p>Care instructions are also included with each order.<\/p>\n\n<\/details>\n\n\n<h4 class=\"wp-block-heading\" id=\"sav\"><strong>6. AFTER-SALES SERVICE<\/strong><\/h4>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-9d5d4aaa42160aea06bc2e564bb8efa2 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Is my jewelry guaranteed?<\/strong><\/summary>\n\n<p>A <strong>2-year<\/strong> warranty covers manufacturing defects (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-7\">see GTC Art. 7<\/a>).<\/p>\n\n\n<p>The warranty does not cover normal wear and tear of the jewelry, nor loss, theft, or damage resulting from misuse, negligence, or accident.<\/p>\n\n\n<p>Each request is carefully examined.<br\/>When a manufacturing defect is found:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>For a strand<\/strong>, a complete reassembly will be performed<\/li>\n\n\n<li><strong>For a pendant or finding<\/strong>, the handling will be studied on a case-by-case basis, depending on the nature of the defect<\/li>\n\n<\/ul>\n\n\n<p>Shipping costs for the jewelry to our workshops remain the responsibility of the customer. After repair or replacement, the jewelry will be returned to you at our expense.<\/p>\n\n\n<p>The repair or replacement timeframe will be communicated to you during our exchanges.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-9bbc53697436c6586604d35eb2ff7e95 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>My strand broke, how can I get it repaired?<\/strong><\/summary>\n\n<p>Contact our team via the form available in the <a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/\">Care and Repair<\/a> section of the Website.<br\/>We review each request (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-8\">see GTC Art. 8<\/a>).<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-48e266fe616ffd0aee82c661e43de76a is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What is the repair time?<\/strong><\/summary>\n\n<p>It varies depending on the nature of the intervention. The estimated timeframe will be communicated to you during the evaluation. (<a href=\"https:\/\/www.huitieme-ciel.com\/en\/customization\/#article-8\">voir GTC Art. 8<\/a>).<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-4c48560012364f2a954b0dca48f5aea6 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>To what address should I send mail?<\/strong><\/summary>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details has-secondary-color has-text-color has-link-color wp-elements-af52ac8564d5fdc5dd9e20f2bcf47e67 is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>How to contact the HUITI\u00c8ME CIEL team?<\/strong><\/summary>\n\n<p>Via <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">our contact form<\/a>. We will respond to you carefully as soon as possible.<\/p>\n\n<\/details>\n\n","protected":false},"excerpt":{"rendered":"<p>1. ONLINE STORE &amp; ORDER 2. PAYMENT METHODS 3. DELIVERY 4. RETURNS, REFUNDS &amp; CREDIT NOTES 5. 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