In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days<\/strong> from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty.<\/p>\n\nFor our complete policy, please refer to Article 6 of our General Terms and Conditions of Sale<\/a>.<\/em><\/p>\n\nExceptions to the Right of Withdrawal<\/h3>\n\nThe right of withdrawal does not apply to jewelry that is:<\/p>\n\n\npersonalized or custom-made<\/strong> (specific creation, adaptation to your request, etc.)<\/li>\nworn, used, modified, or damaged<\/strong><\/li>\nclearly indicated as “clearance” or “end of collection”<\/strong> at the time of purchase<\/li>\n<\/ul>\n\n\n\nWithdrawal Request Form<\/h2>\n\nPlease complete the form below to exercise your right of withdrawal. You will receive a confirmation email with instructions on how to return your jewelry to us. <\/p>\n \n \n \n \n Name *<\/label>\n \n <\/p>\n \n \n E-mail *<\/label>\n \n <\/p>\n \n \n Phone (optional)<\/label>\n \n <\/p>\n \n \n Order number *<\/label>\n \n <\/p>\n \n \n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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For our complete policy, please refer to Article 6 of our General Terms and Conditions of Sale<\/a>.<\/em><\/p>\n\nExceptions to the Right of Withdrawal<\/h3>\n\nThe right of withdrawal does not apply to jewelry that is:<\/p>\n\n\npersonalized or custom-made<\/strong> (specific creation, adaptation to your request, etc.)<\/li>\nworn, used, modified, or damaged<\/strong><\/li>\nclearly indicated as “clearance” or “end of collection”<\/strong> at the time of purchase<\/li>\n<\/ul>\n\n\n\nWithdrawal Request Form<\/h2>\n\nPlease complete the form below to exercise your right of withdrawal. You will receive a confirmation email with instructions on how to return your jewelry to us. <\/p>\n \n \n \n \n Name *<\/label>\n \n <\/p>\n \n \n E-mail *<\/label>\n \n <\/p>\n \n \n Phone (optional)<\/label>\n \n <\/p>\n \n \n Order number *<\/label>\n \n <\/p>\n \n \n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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The right of withdrawal does not apply to jewelry that is:<\/p>\n\n
Please complete the form below to exercise your right of withdrawal. You will receive a confirmation email with instructions on how to return your jewelry to us. <\/p>\n \n
\n Name *<\/label>\n \n <\/p>\n \n \n E-mail *<\/label>\n \n <\/p>\n \n \n Phone (optional)<\/label>\n \n <\/p>\n \n \n Order number *<\/label>\n \n <\/p>\n \n \n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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\n E-mail *<\/label>\n \n <\/p>\n \n \n Phone (optional)<\/label>\n \n <\/p>\n \n \n Order number *<\/label>\n \n <\/p>\n \n \n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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\n Phone (optional)<\/label>\n \n <\/p>\n \n \n Order number *<\/label>\n \n <\/p>\n \n \n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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\n Order number *<\/label>\n \n <\/p>\n \n \n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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\n Order receipt date *<\/label>\n \n <\/p>\n \n \n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n 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align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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\n Affected product(s) *<\/label>\n <\/textarea>\n <\/p>\n \n <p>\n <label for=\"motif\">Reason for withdrawal *<\/label>\n <textarea id=\"motif\" name=\"motif\" rows=\"3\" placeholder=\"Please indicate the reason for your return\" required><\/textarea>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation1\" required>\n I confirm that the product(s) has\/have not been worn, altered or damaged and will be returned in their original packaging with the invoice. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation2\" required>\n I acknowledge that return costs are at my expense. *\n <\/label>\n <\/p>\n \n <p class=\"checkbox-declaration\">\n <label>\n <input type=\"checkbox\" name=\"acceptation3\" required>\n I declare that I am exercising my right of withdrawal in accordance with articles L221-18 and following of the French Consumer Code. *\n <\/label>\n <\/p>\n \n <p>\n <button type=\"submit\" name=\"retractation_submit\" class=\"submit-button\">Submit my withdrawal request<\/button>\n <\/p>\n <\/form>\n \n \n <style>\n .formulaire-retractation {\n font-family: inherit;\n }\n \n .formulaire-retractation > p {\n margin-bottom: 24px !important;\n }\n \n .formulaire-retractation > p > label {\n display: block !important;\n margin-bottom: 8px !important;\n font-weight: 700 !important;\n font-size: 15px !important;\n color: #000 !important;\n }\n \n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n width: 100% !important;\n max-width: 100% !important;\n padding: 14px 16px !important;\n border: 1px solid #8c8c8c !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-family: inherit !important;\n transition: border-color 0.2s ease !important;\n box-sizing: border-box !important;\n background: #fff !important;\n line-height: 1.4 !important;\n }\n \n .formulaire-retractation input[type=\"text\"]:focus,\n .formulaire-retractation input[type=\"email\"]:focus,\n .formulaire-retractation input[type=\"tel\"]:focus,\n .formulaire-retractation textarea:focus {\n outline: none !important;\n border-color: #000 !important;\n box-shadow: none !important;\n }\n \n .formulaire-retractation textarea {\n resize: vertical !important;\n min-height: 150px !important;\n line-height: 1.5 !important;\n }\n \n .formulaire-retractation input::placeholder,\n .formulaire-retractation textarea::placeholder {\n color: #757575 !important;\n }\n \n .formulaire-retractation .checkbox-declaration {\n padding: 16px !important;\n background: transparent !important;\n border: 1px solid #ddd !important;\n border-radius: 2px !important;\n margin-bottom: 16px !important;\n }\n \n .formulaire-retractation .checkbox-declaration label {\n display: flex !important;\n align-items: flex-start !important;\n font-weight: 400 !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n cursor: pointer !important;\n margin: 0 !important;\n color: #000 !important;\n }\n \n .formulaire-retractation .checkbox-declaration input[type=\"checkbox\"] {\n margin-right: 10px !important;\n margin-top: 2px !important;\n flex-shrink: 0 !important;\n width: 18px !important;\n height: 18px !important;\n cursor: pointer !important;\n }\n \n .formulaire-retractation .submit-button {\n background: #000 !important;\n color: #fff !important;\n padding: 14px 24px !important;\n border: none !important;\n border-radius: 2px !important;\n font-size: 16px !important;\n font-weight: 600 !important;\n cursor: pointer !important;\n transition: background 0.2s ease !important;\n display: inline-block !important;\n text-transform: none !important;\n letter-spacing: 0 !important;\n }\n \n .formulaire-retractation .submit-button:hover {\n background: #333 !important;\n }\n \n .formulaire-retractation .submit-button:active {\n background: #1a1a1a !important;\n }\n \n.form-success-large {\n background: #fff !important;\n border: 3px solid #c8102e !important;\n color: #c8102e !important;\n padding: 40px 30px !important;\n border-radius: 8px !important;\n margin: 40px auto !important;\n font-size: 20px !important;\n font-weight: 600 !important;\n line-height: 1.6 !important;\n text-align: center !important;\n}\n\n \n .form-error {\n background: #f8d7da !important;\n border: 1px solid #f5c6cb !important;\n color: #721c24 !important;\n padding: 16px !important;\n border-radius: 2px !important;\n margin-bottom: 24px !important;\n font-size: 15px !important;\n line-height: 1.6 !important;\n }\n \n @media (max-width: 768px) {\n .formulaire-retractation input[type=\"text\"],\n .formulaire-retractation input[type=\"email\"],\n .formulaire-retractation input[type=\"tel\"],\n .formulaire-retractation textarea {\n font-size: 16px !important;\n }\n \n .form-success-large {\n font-size: 18px !important;\n padding: 30px 20px !important;\n }\n }\n <\/style>\n \n \n\n<p><em>Your personal data is protected and will only be used to respond to your request. Learn more: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/em><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Other Ways to Exercise Your Right of Withdrawal<\/h2>\n\n<p>If you prefer not to use the online form, you may also inform us of your decision to withdraw by:<\/p>\n\n<h3 class=\"wp-block-heading\">By Email<\/h3>\n\n<p>Send an email to <b>contact@huitieme-ciel.com<\/b> specifying:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your first and last name<\/li>\n<li>Your order number<\/li>\n<li>The date of receipt<\/li>\n<li>The product(s) concerned<\/li>\n<li>Your decision to withdraw<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">By Registered Mail<\/h3>\n\n<p>Send your request to:<br\/>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n<p>For your return to be accepted, the jewelry must imperatively:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Not have been worn<\/strong><\/li>\n<li><strong>Not have been modified or damaged<\/strong><\/li>\n<li><strong>Be returned in its original packaging<\/strong> (case, pouch, box)<\/li>\n<li><strong>Be accompanied by the invoice<\/strong> or a copy<\/li>\n<\/ul>\n\n<p>Any product not meeting these conditions will be refused and returned to you at your expense, without refund.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Procedure<\/h2>\n\n<h3 class=\"wp-block-heading\">Step 1: Inform Us<\/h3>\n\n<p>Use the form above or one of the indicated methods to inform us of your wish to return within <strong>14 days<\/strong> of receipt.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare Your Package<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Place the jewelry back in its original packaging<\/li>\n<li>Add the invoice or a copy<\/li>\n<li>Carefully pack everything in a secure parcel<\/li>\n<li>We recommend using a <strong>tracked and insured<\/strong> shipping method<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Step 3: Send Your Package<\/h3>\n\n<p>You have <strong>14 days<\/strong> after informing us of your withdrawal to return the product to the following address:<\/p>\n\n<p>Sara Fernandes EI<br\/>31 rue de Thann<br\/>67100 Strasbourg<br\/>France<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Receipt and Inspection<\/h3>\n\n<p>Upon receipt of your return, we will inspect the jewelry to verify that it meets the return conditions.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Refund<\/h3>\n\n<p>If everything is compliant, we will proceed with the refund within a <strong>maximum of 14 days<\/strong> after receipt and inspection of the product.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n<p><strong>Return shipping costs are entirely at your expense.<\/strong><\/p>\n\n<p>We advise you to use a <strong>tracked and insured<\/strong> shipping service to guarantee the security of your package. We cannot be held responsible for a package lost or damaged during return. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p>The refund will be processed:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>By the same payment method<\/strong> used for your order (unless otherwise agreed by you)<\/li>\n<li><strong>Within a maximum of 14 days<\/strong> after receipt and validation of your return<\/li>\n<li><strong>Amount refunded:<\/strong> price of the returned product(s). Initial shipping costs are not refunded. <\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Exchange instead of refund?<\/h2>\n\n<p>Would you like to exchange your jewelry for another model or size? Please <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">contact us<\/a> before proceeding with the return; we will find the best solution together.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n<p>Our Customer Service is available to assist you with your return process:<\/p>\n\n<p><strong>General Terms and Conditions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/general-terms-and-conditions-of-sale-gtc\/#article-6\">GTC – Article 6 (Right of Withdrawal)<\/a><br\/><strong>Frequently Asked Questions<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/faqs\/\">Consult our FAQs<\/a><br\/><strong>Contact Form<\/strong>: <a href=\"https:\/\/www.huitieme-ciel.com\/en\/contact-us\/\">Contact Us<\/a><br\/><strong>Email<\/strong>: contact@huitieme-ciel.com<br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. For our complete policy, please refer to Article 6 of our General Terms […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withdrawal - HUITI\u00c8ME CIEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huitieme-ciel.com\/en\/withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal - HUITI\u00c8ME CIEL\" \/>\n<meta property=\"og:description\" content=\"Your Right of Withdrawal In accordance with Articles L221-18 et seq. of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty. 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